Terms & Conditions

Last updated: January 4, 2026 | Governed by French Law

These General Terms and Conditions ("Terms") govern your use of the Zynavo website and the purchase of products from our company. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Company Information

2. Definitions

Throughout these Terms, the following definitions apply:

• "Company," "we," "our," or "us": Zynavo SARL
• "Customer," "you," or "your": Any natural or legal person placing an order
• "Products": Salt and related goods offered for sale
• "Order": Any purchase request submitted by the Customer
• "Website": www.zynavo.org

3. Product Descriptions

3.1 Accuracy

We strive to present our products as accurately as possible. However, due to the natural and handcrafted nature of our salt, variations in color, crystal size, and moisture content may occur between batches. These variations are inherent characteristics of traditionally harvested salt and do not constitute defects.

3.2 Protected Geographical Indication (IGP)

Our Sel de Guérande and Fleur de Sel de Guérande products are certified under the European Protected Geographical Indication (IGP) scheme. This certification guarantees that the salt was harvested within the designated Guérande basin according to traditional methods.

3.3 Availability

Salt harvesting is subject to weather conditions. Annual yields vary significantly based on summer temperatures, wind patterns, and rainfall. We reserve the right to limit order quantities during periods of low yield to ensure fair allocation across our customers.

4. Orders and Contract Formation

4.1 Inquiry Process

For wholesale and professional orders, you must submit an inquiry through our website or by contacting us directly. Inquiries are reviewed by our cellar master and do not constitute binding orders.

4.2 Order Confirmation

A binding contract is formed only when we issue a written order confirmation. We reserve the right to refuse any order at our sole discretion."

4.3 Professional Customers

For professional customers (restaurants, retailers, distributors), additional terms may apply as specified in individual supply agreements.

5. Prices and Payment

5.1 Pricing

All prices are quoted in Euros (€) and include French Value Added Tax (TVA) at the applicable rate (currently 5.5% for food products). Prices are subject to change without notice until an order is confirmed.

5.2 Payment Terms

Payment is due upon order confirmation unless alternative terms are agreed in writing for professional customers. We accept bank transfer (virement bancaire) and cheque for French customers. International customers must pay by bank transfer.

5.3 Late Payment

In accordance with Article L.441-10 of the French Commercial Code, late payments incur:

• Interest at three times the legal rate (taux d'intérêt légal)
• A fixed recovery charge of €40
• Reasonable compensation for additional recovery costs

6. Shipping and Delivery

6.1 Shipping Carriers

Products are shipped via Colissimo (La Poste) for domestic orders and DHL or Chronopost for international orders. Shipping costs are calculated based on weight and destination.

6.2 Delivery Times

Estimated delivery times are:

• Metropolitan France: 2-4 business days
• European Union: 4-7 business days
• Rest of World: 7-14 business days

These are estimates only. We are not liable for carrier delays beyond our control.

6.3 Fragile Mineral Goods

Fleur de Sel crystals are delicate and may fragment during transit. While we package products carefully, some crystal breakage is normal and does not affect product quality or taste. Claims for excessive damage must be made within 48 hours of delivery with photographic evidence.

6.4 Risk Transfer

For consumer orders, risk of loss or damage passes to you upon delivery. For professional orders, risk passes upon handover to the carrier (Incoterms 2020: EXW Batz-sur-Mer).

7. Returns and Refunds

7.1 Consumer Right of Withdrawal

In accordance with Article L.221-18 of the French Consumer Code, consumers (non-professional purchasers) have the right to withdraw from a distance purchase within 14 calendar days of receiving the goods, without giving any reason.

7.2 Exclusions

The right of withdrawal does not apply to:

• Products that have been opened or whose seal has been broken
• Products not in their original condition
• Perishable goods or goods that deteriorate rapidly

7.3 Return Procedure

To exercise your right of withdrawal, contact us at contact@zynavo.org with your order number. Return shipping costs are borne by the customer. Refunds are processed within 14 days of receiving returned goods.

7.4 Defective Products

If you receive a defective product, please contact us immediately with photographs. We will arrange for replacement or refund at our discretion.

8. Intellectual Property

8.1 Trademarks

"Zynavo" and our logo are registered trademarks of Zynavo SARL. Unauthorized use is prohibited.

8.2 Website Content

All content on this website—including text, photographs, graphics, and design—is protected by copyright and owned by Zynavo SARL unless otherwise indicated. Reproduction without written permission is prohibited.

8.3 Photography

Product photographs on this website are for illustrative purposes. Due to seasonal variations, actual products may differ in appearance.

9. Liability

9.1 Limitation of Liability

To the maximum extent permitted by French law, our total liability for any claim arising from or related to our products or services shall not exceed the amount paid by you for the relevant order.

9.2 Exclusions

We are not liable for:

• Indirect or consequential damages
• Loss of profit or business
• Events beyond our reasonable control (force majeure)
• Improper storage by the customer

9.3 Product Use

Our salt is intended for culinary use. Customers are responsible for ensuring products are suitable for their intended application. Individuals with specific dietary requirements should consult a healthcare professional.

10. Force Majeure

We are not liable for failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to:

• Adverse weather conditions affecting salt harvesting
• Natural disasters
• Strikes or labor disputes
• Government actions or regulations
• Pandemics or public health emergencies
• Transportation disruptions

11. Governing Law and Jurisdiction

11.1 Governing Law

These Terms and any dispute arising from them are governed exclusively by French law.

11.2 Consumer Dispute Resolution

In accordance with Article L.612-1 of the French Consumer Code, consumers may submit disputes to mediation. Our designated mediation service is:

11.3 Jurisdiction

For disputes that cannot be resolved through mediation, jurisdiction is conferred to the courts of Saint-Nazaire, France, without prejudice to mandatory consumer protection rules that may grant jurisdiction to courts of the consumer's residence.

12. Professional Customer Terms

12.1 Application

Professional customers (defined as any customer acting for purposes related to their trade, business, or profession) are subject to additional terms:

• The right of withdrawal under consumer law does not apply
• Extended payment terms may be negotiated for established accounts
• Volume discounts may be available for qualifying orders
• Exclusive jurisdiction lies with the Commercial Court of Saint-Nazaire

12.2 Minimum Order Quantities

Professional orders may be subject to minimum order quantities. Contact us for current requirements.

13. Environmental Responsibility

We are committed to sustainable practices. Our salt is harvested using traditional methods with zero carbon emissions beyond human labor. Packaging materials are recyclable or compostable where possible.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

15. Amendments

We reserve the right to modify these Terms at any time. Changes take effect upon publication on our website. Continued use of the website after such changes constitutes acceptance of the modified Terms.

16. Contact

For questions regarding these Terms, please contact us: